3 things to know when recommending navigation

Your clients have an array of decisions to make when designing and managing a benefits program. As consultants, you can help them by understanding how health care navigation can bring diverse and disparate offerings together into a seamless experience for their organization, their human resources team, and their employees. Below are the top three factors that benefits consultants said were paramount in choosing a navigation partner during a 2021 industry survey.

Offers a single point of contact for employees The ideal navigation partner gives employees omnichannel access to their benefits through a portal, mobile app and by phone, and delivers personal and empathetic support. Better access means more engagement and a better experience, making it more likely employees will use their benefits appropriately.

Supports employees with clinical expertise In addition to offering provider and claims support, the ideal health care navigation partner will offer employees direct access to clinical experts who provide preventive recommendations and reactive guidance that improve clinical outcomes. This guidance ultimately leads to higher utilization of preventive care services, fewer hospital inpatient days, and fewer hospital readmissions.
Demonstrates claims savings Health care navigation that is coupled with care coordination reduces complexity for employees by helping them make informed decisions and better utilize their benefits. This approach, in turn, contributes to health care claims cost savings. For example, health care navigation experts encourage the use of preventive care, help employees seek in-network providers, and choose more cost-effective sites of care, all of which generates sustained claims cost reduction for employers.

As your clients begin to consider and make decisions about benefits offerings for the coming year, you can demonstrate your expertise and value by helping them understand how health care navigation can improve employee engagement and satisfaction, and support talent retention and recruiting – all while bolstering their bottom line.

Instant Insights /

3 things to know when recommending health care navigation to employers

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