Not just fast, but personal

Virtual specialty care provides frictionless access to broad and deep networks of leading specialists, for any health question or condition, at any level of illness, knowledge, or experience. Employers purchase membership in a virtual specialty care network as an employment benefit. And since this benefit centers around access, support, and human connection, it not only improves health, but ensures that employees feel seen, heard, and understood. The advantages of access to virtual specialty care are numerous:

Personalized response and plans. Rather than the general, templated guidance provided by a brochure or app, virtual specialty care uses human health guides and specialists to understand employees' specific health concerns and develop personalized plans in response.

Convenient scheduling. Employees can request convenient appointment days and times—even outside of traditional working hours—to meet with a specialist for medical advice. What's more, appointments are scheduled in just a few days instead of months.

Option to see a specialist "like me." Employees no longer need to choose the specialist who is geographically closest, but instead can select a leading specialist based on other factors important to them, including race, ethnicity, or cultural tradition. The ability to select a doctor based on these elements of fit improves trust and rapport in the patient-provider relationship—and the insights of a shared ethnic or cultural tradition can sometimes lead to quicker diagnoses and better outcomes.

Better health literacy. Virtual specialty care cuts through complex jargon and terminology by putting humans at the center of every health care interaction, providing education, tools and resources tailored to each employee's needs. Upwards of 95% of specialists hold academic teaching positions, so they are accustomed to helping employees learn the specifics of their own health concerns and grow more skillful.

Integrated family and caregiver support. Family members and caregivers, even if geographically distant, can participate in health care appointments, supporting their loved ones while also receiving education that aids in continuity of care.

Improved equity. Instead of a point solution designed to support a particular demographic, condition, or body part, virtual specialty care serves all employees no matter their identity or biology. Virtual specialty care is a high quality, all-inclusive starting point for improving health no matter the health condition or concern.

Employees value human connection and timely answers from the best of the best in medicine, which supports engagement in their health and in the workplace. The option to engage with virtual high-quality medical expertise results in reduced health care costs and fewer emergency department and urgent care visits. Plus, employees develop the knowledge and skill needed to navigate the complexities of the healthcare system, granted by physicians who, in return, value the opportunity to get back to the art of medicine by helping people.

Instant Insights /

How virtual specialty care provides answers and human connection

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