Doctor talking to mother and child

Although technology continues to revolutionize the health care industry, personal engagement is what drives patient satisfaction.

"It's clear — patient experience starts with health care workers on the front lines, from the physicians and nurses who provide clinical care to the staff who check people into the hospital and manage billing," according to the 2023 Healthcare Industry Reputation Report. "Positive reviews underscored how much people on the frontlines make a difference in a positive patient experience."

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