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70% of Americans say the health care system has failed them

The U.S. health care system is not meeting people’s needs, says the American Academy of Physician Associates: 56% of patients said they wait over a week to get an appointment, while 49% say providers don't always listen to them.

By Alan Goforth | May 31, 2023 at 10:06 AM
Woman waiting in doctor's office (Photo: Shutterstock)

More than seven in 10 U.S. adults say the health care system is failing to meet their needs in some way, a recent survey by American Academy of Physician Associates found. The Patient Experience: Perspectives on Today’s Healthcare survey was conducted to get the patient perspective, said Lisa Gables, the organization’s CEO.

“So much has changed in health care since the pandemic, and the focus has largely been on the strain that health care teams are experiencing,” she said. “Certainly, we have to address that, as we know it impacts the resiliency and strength of our health care workforce. However, AAPA wanted to understand from the patient perspective what is and isn’t working in health care today.”

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