Credit: Lauren Lindley Photography

Day 2 of the BenefitsPRO Broker Expo wrapped up with the unveiling of the 2025 Advisor of the Year. But as is tradition, editor-in-chief Paul Wilson first sat down with all of the finalists to discuss the secrets to their success and get their insights into the benefits industry.

The panel stressed the need for mentors and building community, the importance of education — both for themselves and their clients — and how to stay motivated in an often-challenging industry.

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Wilson also asked them about the current state of the health care and benefits industry, which is undergoing significant changes. He asked panelists to pick out one thing that they're watching, or one thing that they're particularly excited about.

Here's what they said:

Credit: Lauren Lindley Photography

Chris Hamilton, Partner - Hotchkiss Insurance

“I’m thinking about regulatory reform. There’s a lot of talk about what’s going on in the PBM space. That conversation with the current administration and legislators needs to be expanded to what’s going on in health care and health insurance. I’m curious to see if the government takes an approach similar to the Bell Communications system in the ‘80s.”

Credit: Lauren Lindley Photography

Rachel Hawkins, Owner / Advisor - Angler Insurance

“I’m loving the emphasis on outcome-based care. It’s all about the people. The more that I see our industry leaning into that… It's awesome. We’re going to focus more on members, their families, the people that are the heart of this business.”

Credit: Lauren Lindley Photography

Justin Leader, President - BenefitsDNA, LLC

“We live in an exciting time; you’re only limited by the extent of your creativity. I remember 10 years ago reference-based pricing taking off, now it’s ICHRAs. Legislation over the past five years has opened a door and shined a light on an otherwise opaque industry. It’s a great opportunity to raise the bar. The conversations we’re having are fantastic.”

Credit: Lauren Lindley Photography

Diana Miller, Benefits Advisor - Conner Insurance

“I don’t like to watch, I like to get into it. The first one is in following the legislation in Arkansas, PBMs not being able to own pharmacies. We have similar pieces taking place in both Wisconsin and Iowa. I’m working with independent pharmacies that are banding together to get that legislation passed.

“The second one is to the direct primary care point. The Midwest is one of those late adopters. I see things happening more on the East Coast and West Coast, but Iowa, Wisconsin and Minnesota are more wait-and-see. With DPC, I’m starting to see physicians that are out there on their own, speaking to employers about their story of leaving their hospital system and starting their own independent practices. I’m promoting those stories, putting as many employers as I can in front of them.”

Credit: Lauren Lindley Photography

David Smith, Senior Vice President - eBen Benefits | Risk Strategies

“For me, it’s big data. How do we really start taking the data that we have and doing something with it? The people on the front edge of it are really starting to say, ‘This is what we know and this is what it means.’ One thing we’re starting to target is men, aged 45 to 55 who have nothing in claims. How do we get them to a primary care physician to get into that habit? Those people are ticking time bombs.”

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.