New York insurer faces $2.5M mental health 'ghost network' fine

By Allison Bell

News February 19, 2026 at 02:56 PM

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The EmblemHealth plans affected cover about 1.5 million.
Secret shoppers found in 2023 that 82% of the 44 providers listed in an online provider directory were ghosts.
A behavior health program manager found that, in January 2025, secret shoppers could shedule appointments with only 8% of the 600 providers listed.

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