Ultimately, most agree that investing in research and patient navigation – including second opinions – will result in savings that outstrip spending.

On this episode of #RockstarsRocking, listeners are introduced to Lindsay Clarke Youngwerth, a distinguished finalist for the 2024 BenefitsPRO Advisor of the Year.

Generative AI agents complement human insurance agents by doing the 'grunt work,' so they can focus on empathy and connection with policyholders.

Employers should train supervisors on how to receive and respond to PWFA accommodation requests.