The National Association of Insurance and Financial Advisors will present a survey of more than 800 health agents to insurance commissioners that will reinforce the important role agents play in handling claims.
NAIFA conducted the survey at the request of the National Association of Insurance Commissioners.
Agents say they receive an average of 223 requests each year from clients seeking help filing claims. More than two-thirds of the agents (69 percent) said that each claims issue requires them to contact the insurance company at least twice on behalf of the client, while 11 percent said each claims issue requires six or more calls. Additionally, 82 percent said they contact the client at least twice per problem claim to follow up, provide updates or request additional information.
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