The U.S. Department of Labor's Employee Benefits Security Administration created a new consumer assistance Web page that provides easy access to information and allows users to submit questions and complaints about health and retirement plans electronically.
The page includes links to tools and publications with information on benefit plans and answers to questions about hot topics. Users also can submit questions, file a complaint or report a problem with their plan. These are submitted directly to EBSA benefits advisors who will respond as soon as possible, but no later than three business days.
The new page also is available in Spanish. EBSA has benefits advisors who are fluent in Spanish and a translation service is available for a variety of other languages. The page can be found at www.dol.gov/ebsa and then selecting "Request Assistance" at the top of the page.
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