Sometimes even the best performers in the workplace can slip, but by having a performance management program in place, employers can often control any problems before they go too far, says Sheryl Kovach, president and CEO of Kandor Group, a human resources consulting firm in Houston.
"Your performance management policy needs to set the standard for managers and supervisors to be coaching their employees," Kovach says. "They should be setting the expectations for performance and communicating how performance is measured while continually giving feedback. A lot of times performance issues can be avoided when those preliminary steps are taken."
While performance management programs can avoid many issues, there are times when problems do arise. In these cases, HR managers should help supervisors detail the exact source of the problem, Kovach says.
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