Most of us would never retain a lawyer who promised we would be her “24th most important case this month.” But the reality is that good attorneys take every case seriously. That’s what makes them effective lawyers and enables them to stay in business. Law firms must have a strong client base to earn their money, and that means taking care of the people they represent.

Employee complaints about their legal counsel come from the misconceptions about this interaction—the seemingly unbridgeable gap between client expectations and attorneys’ concepts of customer service. The client is laying out thousands of dollars, and he wants the lawyer’s response to match the outlay.


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Dig Deeper


Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including and
  • Exclusive discounts on and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2023 ALM Global, LLC. All Rights Reserved.