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I want you to take a minute out of your busy day and think about how much of it is spent on managing process rather than actually managing people. Or even simply communicating with them.

Human resource departments – and more specifically benefits managers – spend most of their time doing just that. Checking forms, filing paperwork and scribbling notes in calendars. Even in this digital age, there’s an awful lot of paperwork swirling around HR. It’s easy to get swept up in the flotsam of fine print and forget about the people on the other side of all those forms.

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