While most employers already have critical incident response plans in place for their U.S.-based operations, they’re not nearly as common at other global locations; however, they’re an important component when it comes to providing employees with the help they need, says Dave Levine, senior vice president of PPC Worldwide, Optum Health’s global employee assistance program.

To provide an effective critical incident response plan, there are a certain principles that should be included. Communication should be delivered in the same language that employees speak, and assistance should be available 24 hours a day, Levine says. Local management also needs to be involved. While a centralized corporate location may offer virtual support, there must be people in place who are trained to lead employees through whatever  disaster may occur at a local level.

Complete your profile to continue reading and get FREE access to BenefitsPRO.com, part of your ALM digital membership.

Your access to unlimited BenefitsPRO.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical BenefitsPRO.com information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com

Already have an account?

Dig Deeper



Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2022 ALM Global, LLC. All Rights Reserved.