A staggering majority of property and casualty claims executives are clamoring for claims systems that are much more flexible and modern than the ones they’re stuck with today. In fact, an Accenture survey revealed a whopping 85 percent of them are unhappy with their current systems.

“Today’s digital-savvy, mobile-enabled consumers expect seamless, real-time interaction with their service providers,” said Michael A. Costonis, a managing director in Accenture Property and Casualty Insurance Services, in a press release announcing the survey results. “For P&C insurers, that means reducing settlement times and enabling policyholders to interact with them about the progress of their claims when and where they want. A modern core claims system is essential to achieving all of these objectives.”

The survey also found that nearly many of executives – 83 percent – believe their claims systems aren’t even updated enough to allow them to make system change without pulling in IT.