A staggering majority of property and casualty claims executivesare clamoring for claims systems that are much more flexible andmodern than the ones they’re stuck with today. In fact, anAccenture survey revealed a whopping 85 percent of them are unhappywith their current systems.

“Today’s digital-savvy, mobile-enabled consumers expectseamless, real-time interaction with their service providers,” saidMichael A. Costonis, a managing director in Accenture Property andCasualty Insurance Services, in a press release announcing thesurvey results. “For P&C insurers, that means reducingsettlement times and enabling policyholders to interact with themabout the progress of their claims when and where they want. Amodern core claims system is essential to achieving all of theseobjectives.”

The survey also found that nearly many of executives – 83percent – believe their claims systems aren’t even updated enoughto allow them to make system change without pulling in IT.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

  • Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.