The lawsuit alleges Cigna’s “procedure-to-diagnosis,” or PxDx software, reviewed and denied customer claims in batches without a medical professional reviewing those decisions.
The Consumer Financial Protection Bureau is developing rules to bar unpaid medical bills from affecting patients’ credit scores, however, industry leaders are questioning why medical providers are being singled out in their billing.
Of course, there’s no magic bullet when thinking through these challenges, but most industry experts have determined that a series of strategically placed interventions that are highly customized, thoughtfully executed, and carefully measured will provide the greatest chance of achieving success.
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