A federal health insurance exchange agency has come up with advice about how its exchanges will manage relationships with one type of consumer helper — the "certified application counselor."
In the new guidance, Gary Cohen, the director of the Center for Consumer Information and Insurance Oversight, talks about how the "federally facilitated exchanges" run by CCIIO will designate CACs, and how the FFEs will fire CACs violating privacy standards or breaking other program rules.
Federal regulators now require both federally run exchanges and state-run exchanges to have another type of consumer helper, the CAC.
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Allison Bell
Allison Bell, ThinkAdvisor's insurance editor, previously was LifeHealthPro's health insurance editor. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached at [email protected] or on Twitter at @Think_Allison.
