HOUSTON (AP) — Luis Veloz wasn't going to wait for the federal government to work out the kinks in its website before enrolling in the nation's new health insurance system. Instead, he rushed to fill out a paper application and mailed it in, eager to have a plan that would prevent him from racking up major medical bills like his parents.

As Texas residents encountered difficulties with the website for a second day, those trained to assist with the process said callers are simply asking for a nearby location where they can complete the process the old-fashioned way: in person and on paper.

Veloz, a 19-year-old community college student, was forced to withdraw from Southern Methodist University in Dallas after his parents incurred $250,000 in debt when his father had a heart attack last year.