The managers of HealthCare.gov feared early on that addingcapacity to solve traffic issues would highlight even moreproblems.

Officials at the Center for Consumer Information & InsuranceOversight, the U.S. Department of Health and Human Services agencydirectly responsible for overseeing the exchanges, talk about theproblems in “CCIIO-Wide War Room Notes.”

HealthCare.gov went live Oct. 1.

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Allison Bell

Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.