The Internal Revenue Service will have its hands full trying to meet the customer service needs created by the Patient Protection and Affordable Care Act.

The agency expects to get 11.4 million PPACA-related contacts from individuals during the fiscal year that ends Sept. 30.

The agency believes it will need the equivalent of 754 full-time employees just to handle the PPACA-related individual customer service contacts, and 195 full-time equivalents to handle other PPACA-related work, such as reviewing PPACA-related items on tax returns.

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Allison Bell

Allison Bell, ThinkAdvisor's insurance editor, previously was LifeHealthPro's health insurance editor. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached at [email protected] or on Twitter at @Think_Allison.