With the onset of the Patient Protection and Affordable Care Act, a whole new world of required technology has become necessary for carriers. Because the law has a plethora of unknowns, the role benefits advisors played in the last few years is going to dramatically change in 2014 and beyond.
Decades of knowledge that went into creating the health care product we know today, along with its delivery process and support services, are about to be transformed. And in their place will be a more complex health care delivery and insurance model that requires more technology, new and flexible roles for the benefits advisor and adaption to constant change.
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