Massachusetts should improve its glitch-plagued public exchange enrollment system by dividing the system into separate segments and re-engineering each one separately.

William O'Leary, Dave Meyers and other consultants from Microsoft Corp. made that recommendation in a report recently posted on the Massachusetts Health Connector website.

Massachusetts universities helped give birth to modern computers, and its government helped develop the public health insurance exchange concept. But the state has had to depend mainly on manual workarounds for the 2014 public exchange enrollment period.

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Allison Bell

Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.