Michael Mahoney, a senior vice president at GoHealthInsurance.com, said his company believes that the individual public exchange plan coverage it sold is working reasonably well.

GoHealthInsurance.com, a Web broker, connected its enrollment system as closely with the public exchange enrollment systems as the public exchange managers would allow. The company sold individual qualified health plan (QHP) coverage both from the state-based Patient Protection and Affordable Care Act (PPACA) exchanges and from the PPACA exchanges run by the U.S. Department of Health and Human Services (HHS).

Mahoney acknowledged in a telephone interview that he has read about some QHP users who bought their coverage through other channels having problems with paying for coverage and using the coverage.

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Allison Bell

Allison Bell, ThinkAdvisor's insurance editor, previously was LifeHealthPro's health insurance editor. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached at [email protected] or on Twitter at @Think_Allison.