Would Americans really be fine with selecting their health-care coverage online at Amazon.com, or not via a Google search, but from Google? A new study claims this to be the case for many.
"This new research paints a clear picture of a population displeased with its overall health-care experience, with growing expectations for transparency, value, and customer service from the organizations that finance and deliver care," said Strategy&, formerly Booze & Company, now part of the PricewaterhouseCoopers network, in a release containing the highlights of results drawn from 2,000 respondents.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
