The agency's inability to provide clear, timely assistance to the public is the most serious issue facing the nation's taxpayers, according to the annual report released today by Nina Olson, the national taxpayer advocate.
"Many taxpayers will be frustrated, some will make potentially costly mistakes, others will incur higher compliance costs when forced to seek information and assistance from tax professionals that the IRS previously provided for free," Olson wrote in the report. "And still others will simply give up and not file returns at all."
The woes at the Internal Revenue Service will be on display starting Jan. 20, when the individual tax-filing season begins. Obamacare's mandate to purchase health insurance and the tax-credit subsidies for insurance took effect in 2014, and both issues are creating complications and questions for taxpayers.
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