Nevermind the presumably rough year for health insurance — including the implementation of Obamacare, fears over cancelled plans and increasing costs. Member satisfaction has increased significantly as plan administrators take a "customer-centric approach," according to the J.D. Power 2015 Member Health Plan Study released this week.
Overall member satisfaction averages 679, a 10 point improvement from 2014.
The increase in satisfaction is driven by improved performance across all factors, most notably in information and communication (a 17 point increase), which J.D. Power said is primarily a result of efforts among many of the health plans to "retool their approach by refining messaging, adjusting message frequency and upgrading their website."
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
- Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
- Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
