For those who earn their daily bread fielding phone calls and other messages related to health insurance, the world has changed dramatically since the passage of the Patient Protection and Affordable Care Act.

The Robert Wood Johnson Foundation funded a study by the Center on Health Insurance Reforms, based at Georgetown University's McCourt School of Public Policy to see what complaints and assistance requests these Consumer Assistance Program staffers got before PPACA, during its first year of operation, and following the first year.

Overall, questions and requests were predictably quite different. But beyond the mere difference in help sought, other results of the study were worth noting.

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Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.