Let's call it "The Curse of the Trustee." Most of us are brought up to bow at the altar of the business adage "The Customer is Always Right."
Example: Dress shop proprietor winces as the woman comes out of the dressing room wearing a hideous outfit. The colors are all wrong. The dress says summer. The prospective buyer says winter. The proprietor can only smile when the woman excitedly pronounces, "It's perfect! I love it!"
In keeping with "The Customer is Always Right," the shop owner's only proper response to the misguided woman is, "Would that be cash or charge?"
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