Let's call it "The Curse of the Trustee." Most of us are brought up to bow at the altar of the business adage "The Customer is Always Right."
Example: Dress shop proprietor winces as the woman comes out of the dressing room wearing a hideous outfit. The colors are all wrong. The dress says summer. The prospective buyer says winter. The proprietor can only smile when the woman excitedly pronounces, "It's perfect! I love it!"
In keeping with "The Customer is Always Right," the shop owner's only proper response to the misguided woman is, "Would that be cash or charge?"
Continue Reading for Free
Register and gain access to:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.