How many times have job-hunting friends or colleagues said, "Jeez, I interviewed for two hours two weeks ago and have yet to hear back from the HR department."

Or how about, "They rescheduled my interview so many times I finally gave up. I wouldn't want to work for a place that's so disorganized!"

These are excellent ways for companies to lose an applicant they actually want to hire — and probably lose people who know that person and won't apply there because of the sharing of the bad experience.

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Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.