Among the many responsibilities that fall to an employee benefits manager, one of the most important is absence management. An effective absence management program reduces lost worker productivity and limits the liability for mismanagement of employee absences, ultimately producing a positive impact on a company’s bottom line. Yet, management of this important function is often overlooked or misunderstood.

Brokers and advisors can play an important role in ensuring that employers address this need. By understanding the basics of sound absence management, as well as the resources and third-party expertise available in the marketplace, they can help employers to a proven path for successful absence management.

The need for absence management

In the past few years, numerous changes have impacted how employers track employee leaves. While the Patient Protection and Affordable Care Act has garnered much of the attention, other federal rulings have had an effect on the benefits landscape as well. The Department of Labor released additional regulations for the Family Leave Act, while the EEOC has updated requirements as part of the Americans with Disabilities Act Amendments Act (ADAAA). These changes have forced employers to focus greater attention on their absence tracking and reporting practices.

The cost of mismanaged absences can be steep. For example, a recent lawsuit regarding a mishandled FMLA claim resulted in a court-ordered payment of damages totaling more than a million dollars in lost pay and attorney fees. The risks of lawsuits or fines for non-compliance are simply not worth it, and an effective absence management program can greatly reduce this exposure.

The state of employer absence management programs

The 2015 Guardian Absence Management Activity Index and Study provides a snapshot of employer proficiency with absence management programs. Based on employer activity on 10 elements of a potential absence management program, the majority of employers have programs that are not considered advanced. The data also shows that larger employers are more likely to have advanced programs than smaller companies.

The level of effort employers make to reduce absenteeism is highly correlated to their degree of program advancement. And, not surprisingly, companies with highly advanced programs are more than twice as likely as those with less advanced programs to achieve desired outcomes.

Opportunities for improvement

While many companies have absence management efforts in place, the Guardian study suggests that opportunities for improvement exist, considering that:

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How brokers can help clients with absence management

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