Other survey findings included:

Marketplace navigators and other assisters helped an estimated 5.9 million people during the enrollment period;
Returning assister programs (91 percent of responding programs) helped about 5.8 million of those, a decrease of about 19 percent from 2014;
Compared to the prior year, a larger share of assister programs report being able to meet consumer needs in 2015: 81 percent said their capacity was equal to demand or they could have helped more people, compared with 63 percent in 2014;
82 percent of programs said the 2015 enrollment went somewhat or much better than the prior year;
66 percent of brokers said it took longer to sell a non-group policy in 2015 compared to before the marketplaces launched in 2014;
57 percent said revenue per policy has decreased;
60 percent reported selling more non-group policies now than before 2014.

When asked about changes in commissions before and after health care reform took effect, brokers were evenly split between reporting an increase or decrease (40 percent and 40 percent), with 20 percent saying commissions have remained about the same.

Instant Insights /

Consumers got more help with 2015 enrollments

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