Consumers seeking non-group health insurance in a health care reform marketplace got a bit more help from agencies designed to assist them in the 2015 enrollment period than they did the year before.
That's what a survey by the Kaiser Family Foundation found when its researchers heard back from about 20 percent of the more than 4,000 assistance agencies in the U.S.
In addition to providing more assistance during open enrollment in 2015, returning assister programs were busy between 2014 and 2015 enrollments. They reported working with an estimated 630,000 consumers who needed help applying for coverage through special enrollment periods; with another 290,000 consumers to help them with mid-year changes; and with about 800,000 consumers who needed assistance resolving a post-enrollment problem.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
