To establish a meaningful brand in today's tech-savvy marketplace, you must have a social media presence.
So we asked: When you say the word "retirement" on social media, what brands come to mind? In other words, which financial services brands are most easily recognizable to the public?
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You may think that social media is mostly used by the younger generations, by Gen X and millennials. The data says otherwise, however. Approximately seventy percent of baby boomers are on Facebook–and this is according to an article published last year by AdWeek, so the percentage may have increased slightly for 2015.
Thus, your customers are on social media. And here, in no particular order, are our findings–14 financial services companies that are visible and well-liked, according to each company's social media presence. (Please keep in mind that the follower count numbers are constantly changing due to the nature of social media.)
Transamerica Retirement Solutions
Founded in 1930 in San Francisco, Transamerica Corporation includes various life insurance companies and investment firms. It was acquired by Aegon in 1999.
Easily recognizable by their iconic pyramid building in downtown San Francisco, Transamerica has spent considerable time nourishing their social media presence. And it shows. They have social media profiles in all the main networks — LinkedIn, Facebook, Twitter, Google+ — as well as smaller platforms, like Pinterest, YouTube, Instagram and Tumblr.
Here are their numbers:
Facebook: 513,258 likes
Twitter: 58,100+ followers (Note that Twitter only provides an approximate number of followers for accounts over 10,000 followers.)
LinkedIn (group or company page): 32,280 followers
Google+: 208,379 followers
YouTube: 4,079 subscriptions; their most popular video is "Investing for retirement," posted eight monhts ago, with 622,516 views.
Instagram: 2,328 followers
Pinterest: 1,800+ followers (Note that Pinterest only provides an approximate number of followers for all accounts.)
Tumblr: They have a profile, but the follower count is not available, as Tumblr doesn't publicly reveal follower numbers
Approximate estimate of total social media reach: 820,224 followers
Prudential Financial
Originally called "The Widows and Orphans Friendly Society," Prudential was started in Newark, New Jersey in 1875 by John F. Dryden.
The company is easily recognized by their logo, the Rock of Gibraltar, a promontory on Gibraltar in the Mediterranean. Prudential is a Fortune 500 company that provides insurance, investment management and other products.
Lately, Prudential has been focusing its efforts on educating the public about planning for retirement with their aforementioned "Bring your challenges" marketing campaign. Their social media profiles are also associated with this campaign, except on LinkedIn, where they have one page for this campaign and another for their company.
Here are their numbers:
Facebook: 353,681 likes
Twitter: 68,100+ followers
LinkedIn (group or company page): Bring your challenges page: 7,528 followers; Company page: 81,218 followers
Google+: No profile
YouTube: 5,883 subscriptions; their most popular video is "The Prudential dominoes experiment," posted one year ago, with 6,396,839 views.
Instagram: 1,516 followers
Pinterest: No profile
Approximate estimate of total social media reach: 517,926 followers
State Farm
While not typically associated with retirement, State Farm does offer plans, education and planning services for this milestone. Founded in Illinois in 1922 by a retired farmer, George Jacob Mecherle, the company today is a Fortune 500 company.
State Farm's social media postings revolve more around property insurance, and other tips for safety, than around retirement or financial planning. That said, they have a few TV ads about retirement, so maybe they're starting to pay attention to this area.
It is also interesting how they have created a separate Twitter handle for "Jake from State Farm," a now-famous meme from their "State of unrest" TV ad that aired a few years ago.
Here are their numbers:
Facebook: 1,819,592 likes
Twitter (company account): 75,500+ followers
Twitter (Jake from State Farm): 36,700+ followers
LinkedIn (group or company page): 158,365 followers
Google+: 222,593 followers
YouTube: 19,907 subscriptions; their most popular video is "Magic jingle buffalo," posted four years ago, with 964,375 views.
Flickr: 323
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 2,332,980 followers
Ameriprise Financial
An American financial services company, Ameriprise was originally called Investors Syndicate when it was founded in 1894 by John Tappan in Minneapolis. Today, the company provides wealth and asset management, insurance, annuities and estate planning services.
Ameriprise's social media presence is mostly about how to plan financially for the future, with links to relevant articles, posts that ask important questions of their followers, and inspiring quotes.
Here are their numbers:
Facebook: 120,489 likes
Twitter: 3,463 followers
LinkedIn (group or company page): 62,055 followers
YouTube: 1,485 subscriptions; their most popular video is "Two perspectives, one retirement," posted 10 months ago, with 259,754 views.
Google+: No profile
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 187,488 followers
Voya Financial
Originally called ING U.S., a subsidiary of ING, the Dutch multinational banking and financial services corporation, the now rebranded Voya Financial is an American retirement and insurance company based in New York.
Voya is committed to becoming "America's Retirement Company," as they state on their home page. That commitment is being reinforced by a marketing campaign that spans both traditional and social media channels. On social, they mostly post about insurance, retirement and financial planning topics. You'll also see a lot of babies in their posts. While this may seem like a ploy to get more likes–who can resist a cute baby photo?–in reality, it is part of their latest marketing campaign titled "Born to save."
Here are their numbers:
Facebook: 205,724 likes
Twitter: 59,500+ followers
LinkedIn (group or company page): 30,704 followers
YouTube: 1,302 subscriptions; their most popular video is "Butterfly Ad, short," posted one year ago, with 1,388,212 views.
Google+: 147 followers
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 297,377 followers
MassMutual Financial Group
Founded in Springfield, Massachusetts in 1851, Massachusetts Mutual Life Insurance Company, also known simply as MassMutual, is a mutual life insurance company that also offers retirement plans, annuities and other lines of insurance.
Their posts vary by social media network. For example, on Facebook, they seem to post more about their internal blogs and white papers, directed at helping consumers navigate their financial lives. On Twitter, they not only promote their internal blogs, landing pages and white papers, but also post interesting articles from around the Internet.
Here are their numbers:
Facebook: 150,040 likes
Twitter: 13,800+ followers
LinkedIn (group or company page): 35,669 followers
YouTube: 3,710 subscriptions; their most popular video is "Dad," posted seven months ago, with 8,893,704 views.
Google+: 464 followers
Instagram: No profile
Pinterest: 699 followers
Approximate estimate of total social media reach: 204,382 followers
Fidelity Investments
Headquartered in Boston, Fidelity Investments was founded in 1946. Today, the company has $2.1 trillion global assets under management and serves 24 million individual customers, according to its website. It provides brokerage services, financial education, investment, retirement products and planning, and even life and long-term care insurance.
On their social media accounts, Fidelity promotes internal blogs, events, webinars about financial education and other interesting data related to the stock markets and how it might impact retirement accounts.
Here are their numbers:
Facebook: 174,057 likes
Twitter: 170,000+ followers
LinkedIn (group or company page): 247,560 followers
YouTube: 4,865 subscriptions; their most popular video is "We don't just manage money. We manage people's money," posted six months ago, with 729,526 views.
Google+: 5,776 followers
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 602,258 followers
John Hancock Financial
Acquired in the early 2000s by the Canadian-based financial services company Manulife, John Hancock was originally founded in 1862 and named after John Hancock, a patriot of the American Revolution.
Headquartered in Boston, the firm provides life insurance, mutual funds, 401(k) plans, long-term care insurance and annuities in the U.S.
Their social media presence expands on this story, presenting a more human side to the company. Profiles feature interesting stories related to upcoming holidays — say, Veteran's Day — and educational initiatives that the company is currently participating in in its community.
One of the main cause marketing campaigns that John Hancock Financial spearheads is their sponsorship of the Boston Marathon. In fact, their official Twitter handle is @JHBoston26, which sounds more like a regular user than an official Twitter handle for a national company. On this Twitter handle, they strive to motivate, inspire and concentrate on posting relevant stories about athletes and other marathons around the country. They also won a LIMRA 2014 Social Media Bowl award for this campaign, which was created with the intent of helping Boston recover from the devastating impact of the 2013 marathon bombings.
Here are their numbers:
Facebook: 12,797 likes on their official page; 991 likes on John Hancock Investments
Twitter (company page): 23,100+ followers
Twitter (Boston Marathon page): 35,000+ followers
LinkedIn (group or company page): 27,096 followers
YouTube: 527 subscriptions; their most popular video is "2013 Boston Marathon: Defending champions return," posted two years ago, with 250,845 views.
Google+: No profile
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 99,511 followers
Merrill Lynch
Originally an investment firm, Merrill Lynch was founded in 1914 at 7 Wall Street in New York City. Today, it is the wealth management division of Bank of America, which acquired it at the height of the 2008 financial crisis.
Easily recognized by their logo, a bull, Merrill Lynch doesn't have an official Facebook page, which is both interesting and a bit bizarre, since Facebook is the main focus of many brands these days. On Twitter, they have one of the highest follower counts we have ever seen for a financial services firm. Maybe the fact that they don't have an official Facebook page is the reason why their Twitter follower count is so high, because they are concentrating on growing and nurturing that specific audience.
The company does seem to have a bit of a social identity crisis, however; some of the content that they post links to Bank of America pages. That said, their Tweets do provide interesting tidbits about investing and financial management.
Here are their numbers:
Facebook: No profile
Twitter: 382,000+ followers
LinkedIn (group or company page): 348,750 followers
YouTube: 2,834 subscriptions; their most popular video is "Health care and the data revolution," posted one year ago, with 803 views.
Google+: No profile
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 733,584 followers
Empower Retirement
This company's heritage dates back to 1891, when Jeffry Hall Brock founded Great-West Lifeco Inc. in Winnipeg, Canada. In 1906, Great-West Life opened its first U.S. sales office in Fargo, North Dakota. Fast-forward a few decades to 1979, and the U.S and Canadian operations split, with U.S. headquarters currently located in Greenwood Village, Colorado.
Today, the company specializes in offering insurance, retirement and other financial services. All of its retirement offerings are housed within another brand, which launched about a year ago, called Empower Retirement.
On social, their story unfolds, especially on Facebook and Twitter. There, Empower Retirement posts educational material about finance and retirement, with blogs and white papers. However, their Twitter is also focused on their love of all things Denver, such as the Denver Broncos NFL team.
Their YouTube channel seems to have just launched; they only had two videos at time of publication.
Here are their numbers:
Facebook: 3,403 likes
Twitter: 13,600+ followers
LinkedIn (group or company page): 7,706 followers on GW company page; 11,764 followers on Empower Retirement page
YouTube: 28 subscriptions; their most popular video is "Thinking further ahead: Season tickets," posted two months ago, with 1,713 views.
Google+: No profile
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 36,501 followers
Pacific Life
Specializing in annuities, life insurance and mutual funds, Pacific Life was founded in Sacramento, California in 1868 by Leland Stanford.
The railroad tycoon had been governor of California for one term (two years back then), before becoming a California State Senator. He also founded Stanford University as a memorial to his only son.
Easily recognizable by the breaching whale on their logo, it is interesting that Pacific Life's following on social media isn't bigger. Their posts are a mix of articles from their blog, retweeting mentions by their followers on Twitter, and publicizing their many, many community and foundation initiatives to help non-profits.
Here are their numbers:
Facebook: 10,713 likes
Twitter: 1,752 followers
LinkedIn (group or company page): 9,829 followers
YouTube: 281 subscriptions; their most popular video is "Pacific Life 'Protect your future,'" posted eight months ago, with 259,986 views.
Google+: No profile
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 22,575 followers
The Principal Financial Group
Founded in 1879 by Edward Temple as the Bankers Life Association in Chariton, Iowa, The Principal Financial Group offers businesses and individual clients financial guidance and other products. They are headquartered in Des Moines, Iowa, with offices around the world.
On their Facebook page, while their number of likes isn't mind-blowing, the engagement they have received on their posts is. They post an interesting mix of articles about visualizing retirement, as well as fun social events that cater to social media users. Their latest:
"What's something thrilling you want to do in retirement? Share in the comments below by Oct. 31. We may have an artist draw it for you! #SeeYourRetirement."
That post alone was liked by 7,807 people, and shared 559 times (you can see it here). The post has a very cool drawing of what seems like one of the Facebook users on her retirement dream, which is to travel and stay in haunted hotels.
Another post from the same campaign gathered 50,865 likes, 2,137 shares and 1,085 comments. Talk about having high engagement on social media!
Here are their numbers:
Facebook: 30,159 likes
Twitter: 12,400+ followers
LinkedIn (group or company page): 33,497 followers
YouTube: 2,386 subscriptions; their most popular video is "Financial challenges," posted one year ago, with 1,501,932 views.
Google+: 218 followers
Instagram: No profile
Pinterest: No profile
Approximate estimate of total social media reach: 78,660 followers
Northwestern Mutual
Originally called the Mutual Life Insurance Company of the State of Wisconsin, Northwestern Mutual was founded in 1857.
The company claims that even though future dividends aren't guaranteed, they have "paid a dividend every year since 1872" on their website. In 2000, they changed their name to Northwestern Mutual, since they now also offer other products, not just life insurance.
According to Fortune magazine, Northwestern Mutual acquired LearnVest, a financial planning startup website, for $250 million in March of this year.
On social media, the company balances a mix of posts, varying from financial literacy articles from their blog to white papers, inspirational quotes, seasonal posts and their cause marketing campaigns.
Here are their numbers:
Facebook: 56,879 likes
Twitter: 10,400+ followers
LinkedIn (group or company page): 99,328 followers
YouTube: 1,568 subscriptions; their most popular video is "A foundation for life," posted five years ago, with 80,900 views.
Google+: 466 followers
Instagram: 979 followers
Pinterest: 330 followers
Approximate estimate of total social media reach: 169,950 followers
AXA
Headquartered in Paris, AXA was founded in 1817 under another name, but its roots in the U.S. go all the way back to 1859, when Henry Hyde left the Mutual Life Insurance Company of New York to start his own firm, the Equitable Life Assurance Society of America.
In 1992, AXA acquired Equitable. (An interesting fact about Equitable is that they supported the American College in launching the CLU professional designation program in 1927.)
AXA seems to have been gaining ground on the social media front by posting a mix of articles from their blogs and from around the Web, as well as interesting stories about their employees, thus humanizing their brand.
Here are their numbers:
Facebook: 40,983 likes
Twitter: 15,600+ followers
LinkedIn (group or company page): 33,933 followers
YouTube: 336 subscriptions; their most popular video is "From a gift to a legacy," posted two years ago, with 123,860 views.
Google+: 8 followers
Instagram: 2,182 followers
Pinterest: No profile
Approximate estimate of total social media reach: 93,042 followers
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