Digital offerings are continuously transforming industries — and the insurance industry is not immune. There are dramatic workforce changes taking place as advances in technology significantly alter the insurance business. The result is a more specialized workforce in which technological advances open the door to new and exciting types of work requiring entirely new skillsets.

For example, video damage reports submitted by policy owners could replace the need for many appraisers’ site visits. And several large insurance companies have received approval from the FAA to use drones to photograph homes and businesses damaged by natural disasters or fires.

This new nature of work will require insurance workers to possess different or enhanced skills, and employers will need to work on attracting and developing the right talent to address these needs.