Veterans' Administration boss Robert McDonald has the agency on a 12-step program that, he says, will lead to "breakthrough outcomes" by the time President Obama vacates the White House.
Lashing back at Congressional critics who've said McDonald hasn't been tough enough in turning around the scandal-plagued VA, he insisted to the Senate Veteran Affairs Committee that the agency's been demonstrating specific improvements and will show more gains once his 12-step plan kicks in.
McDonald has been criticized for, among other failings, not canning enough VA employees in the wake of reports that veterans were intentionally and systematically denied services or forced to wait for services.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
