Human resources executives may have devoted a lot of time andinvestment to boosting health benefits and health-relatedservices, but that doesn’t mean their workers arereaping all the benefits.
Some workers, in fact, are having more trouble than others innegotiating their way through the system. According to the ConsumerHealthcare Experience Index survey, conducted by Harris Poll onbehalf of health care concierge Accolade, younger workers — thoseunder 30 years old — and working families need more support tonavigate both health care and benefits, or they won’t be able toavail themselves of improvements that employers have added.
Young workers averaging under30 years old are the most lacking in confidence about their abilityto work their way through the health care system. Just 56 percentsay they are comfortable doing so, while among retirees the figureis much higher: 76 percent say they’re comfortable tackling thehealth care system.
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