Human resources (HR) professionals around the nation are gearingup for open enrollment. This is when the truenature of their profession is expressed. HR is responsible forconsulting with benefits advisors, partnering with carriers toobtain insurance products, solidifying employee benefit offeringsand eligibility, distributing employee communications — the list oftasks and duties is exhaustive. Furthermore, during and followingopen enrollment, HR must manage and verify employees’ EOIdocumentation, dependents and beneficiaries, as well as handle thebilling and reporting to carriers, payroll, and third partyvendors.

To combat the extensive HR duties associated with employeebenefits administration, employers are implementing enrollment andadministration applications that automate many HR tasks, but alsooffer employees an easy benefits enrollment process. In fact, manyemployers rely on online enrollment interfaces todeliver employee communications and benefits information toemployees in an effort to increase employee benefits education andparticipation.

Because we live in a digital age, the concern for an enhanceduser experience is at the top of mind of employers who are in themarket for a benefits administration system. What does the employeeinterface look like? Are there interactive elements? How isinformation presented to employees? These are common questionsemployers ask benefits administration vendors.

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