Automation and workflow pose two of the biggest challenges to the modern insurance industry. For the most part, the benefits of technology and workflow are the same for insurance companies as they are for other organizations. The insurance industry, though, has been slower to adopt workflow technology and other key information technology systems. Some of that lethargy has to do with internal reluctance to adopt new systems or learn new software. Other reasons for the delay are more external and industry-wide issues.

Solving the IT issue with document management software

So how can insurance agencies start adopting new technologies to improve their business process management and create better communication and collaboration across the board? The first steps are to embrace document management software and to make it readily accessible and usable for every employee—not just those in the IT department.