Automation and workflow pose two of the biggest challenges tothe modern insurance industry. For the most part, the benefits of technology and workflow are thesame for insurance companies as they are for other organizations.The insurance industry, though, has been slower to adopt workflowtechnology and other key information technology systems. Some ofthat lethargy has to do with internal reluctance to adopt newsystems or learn new software. Other reasons for the delay are moreexternal and industry-wide issues.
Solving the IT issue with document managementsoftware
So how can insurance agencies start adopting new technologies toimprove their business process management and create bettercommunication and collaboration across the board? The first stepsare to embrace document management software and to make it readilyaccessible and usable for every employee—not just those in the ITdepartment.
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