We asked some industry experts what they thought worked anddidn't this year in the employee benefits industry. Here's whatthey had to say.

Larger toolbox

From the production of 1094s and 1095s and the continuedmovement by employers to streamline their business processes to theintroduction of tools and resources to supportemployees, technology is an increasingly importanttopic in the industry.

The industry saw a tremendous number of new entrants as well asbusiness model changes from established players as they fight formarket share.

For the advisor, it is important to stay current on thecompanies in the technology space and their strengths andweaknesses.

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Paul Wilson

Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.