X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Build an attitude of responsiveness and nimbility into your organization's business culture and you and your staff members will excel for customers. (Photo: iStock)

Over 10 years ago in this column, we discussed “nimbility.” What’s nimbility? “If people in your organization understand [customer needs] and you are ready to respond, your organization has nimbility. If not, you have the opposite trait, which we can call ‘numbility.’”

BenefitsPRO

Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.