The ability to hire and retain a competent, responsibleworkforce distinguishes the great human resources managers from themerely mediocre ones. Retention is highly valued in most successfulbusinesses because hiring on limited information often comes downto more luck than skill, and nobody wants to engage in hiring moreoften than absolutely necessary.

Any seasoned HR professional can tell war stories about theperfect interview and flawless resume that led to a disastrousemployee.

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