The founder of Thinx has lost control of the period-underwear company largely because of one serious blind spot: human resources.

As the startup expanded and pulled in tens of millions in revenue, then-Chief Executive Officer Miki Agrawal never developed HR policies or hired an HR manager.

Agrawal is out as CEO as of earlier this month, soon before Racked published a story in which current and former Thinx employees complained of low pay, sparse benefits, and erratic behavior by management. Suddenly a company that had touted itself as a champion of feminism stood accused of mistreating its largely female workforce.

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