Mark Bertolini doesn’t view health care the way he used to, and he’s trying to use his changed mindset to make patient care better — for the patient.
Bertolini, CEO of Aetna underwent an epiphany of sorts in the wake of his son’s battle with cancer and his own spinal cord injury in a disabling skiing accident reports Yahoo News. “The biggest message out of all of those for me was that the health care system fixes what’s broken,” he said.
“So, for me, it was a broken neck and a macerated brachial plexus, bad nerve damage,” Bertolini says in the report. “For my son, it was his cancer. But when they were done with that work, thinking of me as a whole human being, engaging in my own life and being back in society in a way that was productive and useful for me was not on their agenda.”
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