With more than 32 years of experience as an employee benefitspecialist, Suzy K. Johnson understands benefits betterthan most. She is president and owner of Employee Benefit Advisorsof the Carolinas. I had a chance to speak with Suzy and ask herabout her thoughts on the industry and where we are headed.

Rick Ramos: Suzy, you’ve qualified for the NAHU SoaringEagle agency recognition award each year since its inception in2010. What’s changed most in the benefits space in the last sevenyears?

Suzy K. Johnson: The better questions is, “Whathasn’t changed?” We used to primarily do small groups under100 employees and now we only prospect groups with more than 50employees. Our average new case used to be 35 lives and nowwe average around 115 employee lives.

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