A new survey suggests that many employees give their company’s yearly open enrollment process low marks. The survey, by HR software company Namely, found that more than a third of surveyed employees gave their company a “C” grade or worse when it comes to open enrollment.
According to the survey results, the biggest causes of open enrollment frustration are 1) constant changes in plans, 2) open enrollment information that is hard to understand, and 3) a rushed process.
"These survey results underline the urgency for HR departments to invest in a better open enrollment experience,” says Matthew Monahan, VP of benefits for Namely. “Employees want great benefits choices, ample time to make their selections, and a knowledgeable HR representative.”
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