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In years past, it was hard to convince senior executives and managers that artificial intelligence had the sophistication and flexibility to handle anything beyond routine tasks. Today, automation technology is being incorporated to streamline a range of internal business processes and provide increasingly refined business insights. Companies are using it to improve everything from customer relationship management to managing inventory. In fact, it has advanced well beyond “process” automation to higher-level problem solving and critical thinking, affecting entire categories of jobs, from bank tellers and telemarketers to news writers and radiologists.

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