Artificial intelligence is entering the employee benefits world.
HealthJoy.com’s chief marketing officer Rick Ramoswrites in Venture Beat about how the tech company’s AI-powered chatbots can service employee benefits at a lower cost than traditional call centers.
“An average call center costs at minimum $1 a minute for service -- specialty call centers that are specific to health care cost at least double that,” Ramos writes. “My team has been able to handle over 80 percent of our interactions with our AI chatbot. This frees up our concierge staff and allows them to perform higher level tasks.”
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Katie Kuehner-Hebert
Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.
