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Insurance Card Frustration grows as workers increasingly expect that their benefits packages should be customized, and that care should be easily accessible and affordable. (Photo: Shutterstock)

Employees aren’t choosing high-deductible health plans as often as employers had hoped, making up just 30 percent of the medical plans offered by employers.

Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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