1. Evaluating internal factors
- Consider your desired customer service model. Do you currentlyhave the internal staff to function as a call center to ensureemployee matters are being resolved in a timely manner?
- Do you have the internal staff or the budget for outsidecounsel to answer specific benefits questions about rules and changing regulations?
- Will you need to purchase new software? Consider the cost anddemands to maintain it, such as IT support if you are planning torun it internally.
- Consider your finance and accounting team. Does your financeteam like paying 15 benefits invoices a month, or perhaps theyprefer just one payment once a month to the outsource partner?
- Think about your strategic goals. What is the best use of yourstaff's time?
2. Deciding what to outsource
3. Re-organizing your team
4. Getting started
- Financial strength & security of the candidate company
- Commitment to customer service
- The breadth of their benefits plan options
- Their service and cost structure
- Industries and professional services
- Administrative and management expertise and competence
- How employee benefits are tailored
- Technology usage, experiences and innovation
5. Moving forward
Bradley Taylor is the executive vice president of businessdevelopment at PlanSource. He founded and led Next GenerationEnrollment, a leading provider of benefits administrationtechnology services, which was acquired by PlanSource in 2016.Prior to Next Generation Enrollment, Bradley was a group salesrepresentative at Unum, one of the largest insurance carriers inthe world. Bradley has helped thousands of companies buildeffective benefits strategies and implement programs that havecreated a better benefits experience for administrators, employeesand their families.
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