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Automation comes for Amazon's white-collar workers

The people who command six-figure salaries to negotiate multimillion-dollar deals are being replaced by software that predicts what shoppers want.

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Amazon building Going forward, Amazon will need fewer people to manage its retail operations, a decided advantage over rivals like Walmart Inc. and Target Corp., which are both spending heavily just to catch up. (Photo: Shutterstock)

Amazon.com Inc. has long used robots to help humans move merchandise around its warehouses. Now automation is transforming Amazon’s white-collar workforce, too.

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