In two true-life stories, Marty reflects on how different airlines handled overbooked flights and the resulting customer satisfaction.
By Marty Traynor|July 10, 2018 at 10:24 AM
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There has been a good deal of (mostly negative) publicity recently about the common airline practice of overbooking flights. In the true-life stories that follow, consider how two different airlines handled overbooked flights. The stories shed light on how customers view product/service providers. Let’s call it “the tale of two airlines.”
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